Return Policy

We offer a 90-day return period, which means you have 90 days from receiving your item to request a return. If you are not completely satisfied for any reason, we refund your entire purchase, no questions asked. No forms or photos needed.

You’ll need the receipt or proof of purchase.

If you exercise your right of withdrawal, you are responsible for the direct costs of returning the goods. These costs depend on the size and weight of the return and the chosen shipping provider.

To start a return, please contact us at support@shopnouri.store.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect so that we can evaluate the issue and make it right.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, such as custom products (e.g., special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. If you have questions or concerns about a specific item, please contact us.

Unfortunately, we cannot accept returns for gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the current item and make a separate purchase for the new item once the return is accepted.

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 48 hours. Please remember that it can take some time for your bank or credit card company to process and post the refund.

If you have not received your refund after the timeframe above, please contact us at support@shopnouri.store.

Contact us

NOURI™ is operated by PRIME DOLLAR LLC, 30 N Gould St, Sheridan, WY 82801, United States. This is our registered business address, not a return address. Please contact us for return instructions before sending any item back.
Email: support@shopnouri.store
Business hours: Monday – Friday, 9:00 AM – 6:00 PM MST. Saturday – Sunday: closed.